Only in Singapore…

by admin on June 28, 2012

Yesterday I bought some juicy-looking strawberries from Cold Storage, the main supermarket chain in Singapore. I got them home to find nearly all of them mouldy. Great, no strawberries. It was the last straw to a crap morning. They picked the wrong person to mess with, I was in the the mood to complain.I sent an email to their customer service department. I know they were only $6 but it’s not the point. It’s not the first time.

Within 2 hours the store manager had contacted me, apologised and said he’d personally deliver some new strawberries and a refund the next day.

He’s just been.

I’m gob-smacked! A-mazing!

Can you imagine that EVER happening at any supermarket in the UK, or indeed anywhere else in the world?

I love this country, now if only they could get to grips with their restaurant service.

 

{ 5 comments }

Claire T June 28, 2012 at 8:06 am

No it would never happen anywhere else! Lovely that they took your complaint seriously!

admin June 29, 2012 at 12:53 am

They definitely went that extra mile

Tanya July 7, 2012 at 8:59 am

I remember seeing your tweet about this last week…

I just got home with a roasted chicken from Cold Storage. Cut into it and it’s completely raw inside! Definitely not safe to eat.

I’ll send them an email and see if I get as prompt a reply as you did!

admin July 8, 2012 at 1:50 pm

Yuck! Let me know how you get on :)

Debi Du Da July 15, 2012 at 5:29 pm

What great service from the store manager … all credit to Cold Storage!

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